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Air New Zealand Customer Service


Air New Zealand is one of the leading air carriers of New Zealand. Originally started in the name of Tasman Empire Airways Limited (TEAL) in 1940, we started our only domestic flight operations in 1965. With the name TEAL, we operated trans-Tasman flights between from New Zealand to Australia. Then, TEAL was renamed in 1965 as Air New Zealand and it has been completely owned by the government of New Zealand. After the air was privatized merger 1n 1989, we start operating international flights, as well. New Zealand Air is a proud affiliate of the Star Alliance. Our airline has been considered the safest air carrier in the country.


  • Christchurch

  • Wellington

  • Los Angeles

  • Sydney

You can easily fly to more than 70 destinations with Air New Zealand. Our connectivity reaches to more than 30 countries across the world. We serve an average of more than 12 million passengers every year and this speaks volumes of our credibility in the industry. Our staff size exceeds 8000 and we have some of the best aircrafts in our fleet that include Boeing 737-800 and Boeing 737-700 along with Embraer 190. Our company began operations in the year 1947 and we have our major hub in Panama City. The Tocumen International Airport along with El Dorado International Airport and La Aurora airport are our focus areas. We are proud to have alliance with Star Alliance Group that will provide our customers with additional benefits. Our subsidiaries include Air New Zealand Columbia and Wingo.

We have main services at Augusto Sandino Airport and Juan Santamaria Airport. We fly to major destinations in America and other places around the world. The Copa Club offers joint airport lounge services with various other prominent service providers at many international airports.Our Business Class seats provide the best comfort for International flights and you can even get bonus miles using our reward program. With a host of inflight services like entertainment and food, you can have a comfortable journey for long hours without any problems. Using our online services, Copa Airways flight booking can be done in an instant without any hassles. You can even choose the connect miles frequent flier program that offers additional benefits and save money on your next trips.




Air New Zealand Informations


Air New Zealand Business Class

Business is the most luxurious travel class available in our Boeing 787 and 777 aircraft. The seating in our 777s is designed with the herringbone 1-2-1 configuration, whereas on 787s they come with the 1-1-1 configuration, allowing every traveler to get the direct access to an aisle.The cabin also comes with top-notch entertainment facilities, such as iPod and USB connectivity and a bigger touchscreen monitor.


Air New Zealand Economy Class

If you would like to explore the world at an affordable airfare but with maximum comfort and pleasure, then our Economy travel class is the best bet. This travel class is available on our Boeing 787, 777-200ER, and on 777-300ER aircraft with different seat configurations to offer passengers the required comfort.You can make your travel with Air New Zealand with an enjoyable and interesting entertainment.


Air New Zealand Reservation

When you want to make Air New Zealand reservations, you can visit our official portal and begin the process. All you need to do is to choose your favorite destination and find the suitable flights in that route. Once you are here, you can go ahead and easily manage your booking using the flight information details. You can also get additional reward points when you use our services.


Affordable Fare Options- Air New Zealand

The major goal of Air New Zealand is to offer our air services with the maximum comfort at a minimum price. Whether it is catering, drinks serving, personalized caring, or any other in-flight services, we are next to none of the other airlines in the country. All your traveling needs will be taken care of in a professional as well as in an affectionate way to offer you a more satisfying flying experience than ever.


Luxurious and VIP Treatment, Call Air New Zealand

Air New Zealand maintains a well-furnished and luxurious lounge in all worldwide airports under the name Air New Zealand Lounge. If you are a member of our Koru program, you are entitled to enjoy our worldwide lounges whenever you land on the global airports. You will get priority waitlisting, valet parking, special check-in, additional checked in luggage, and favorite seating, as well.


Air New Zealand Frequent Flyer and Rewards

The name of our Frequent flyer program is Airpoints, through which you can earn dollars and can redeem them at the face value on any airfare on our ticketed and operated flights. As a member, you will be capable of attaining status tiers, with the bounty of privileges that range from Silver to Gold to Elite through accumulating your Status Points, which you can earn separately from your Airpoints Dollars.

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